FAQs

Vouchers

I bought a voucher through Groupon. Where is my order?
We often find that customers are under the impression that a voucher purchase from Groupon is an automatic purchase. This isn't the case. Once you purchase a Groupon voucher, you will need to go to the redemption site (www.buybuzzbox.com) there you will also have the opportunity add additional products.

After your order is processed, you will receive an email confirmation which acts as your invoice.


Why am I being asked for a credit card?
We collect credit card information with every order. This covers applicable taxes, shipping costs, and additional purchases you may have made beyond your Groupon voucher.  It also helps us verify that the purchaser is of legal age.


Can I use my Groupon voucher with an email promotion?
Unfortunately, discounts cannot be combined. You cannot use a Groupon voucher with another promotion, such as an email deal.


Can I use multiple vouchers on a single order?
Unfortunately, discounts cannot be combined. Only one voucher can be redeemed per transaction.


Shipping

Should I ship my order to my home or work address?
We have a higher delivery success rate when shipping to offices. To avoid having your order returned to us, we must ship to an address where there is someone 21 or older available to sign for the shipment. 


When will I receive my package?
We ask you to allow 10-14 business days from the date of ordering. However, orders usually ship within 3 working days.


Will I receive tracking information?
Your tracking number will be emailed to you when your shipment is sent from the warehouse. Please allow up to 5 working days for your tracking number to be sent to you.


Where is your warehouse located?
We ship from Southern California.


Is a signature required?
Yes. Because it is alcohol, the signature of an adult 21 or older is required for delivery.  The delivery person is also required by law to obtain a photo identification at the point of delivery.


Can I ship to a P.O. Box?
We cannot ship to P.O. Boxes.


Is it safe to ship my order during hot weather?
We take great pride in ensuring that your buzzbox cocktails do not receive heat damage during shipment. 


Can I rush my order?
At this time, we do not offer expedited shipping.


I missed my delivery. Now what?
The carrier will leave a notice of missed delivery and information for rescheduling delivery.  They will make 2 attempts to deliver to the specified address.  Contact the carrier to make arrangements to re-schedule delivery. Once the package is returned to our warehouse, a refund minus shipping and a 10% restocking fee will be issued to your credit card.


I am not at home to sign for the package. What can I do?
You can contact the carrier to have the package redirected to an address where an adult over 21 can sign for the shipment.


My order was damaged in-transit. How do I get a refund?
If your product is damaged during shipping, please file a claim with the shipping company.


Payment

How can I pay?
We accept American Express, Visa, MasterCard, and Discover credit and debit cards with a billing address in the United States.


How do I change my credit card information?
To update your credit card information, please contact dave@liquorama.net


When will my credit card be charged?
Your card will be charged within 24 hours of placing your order.


Where is the CVV number located on my credit card?
On Visa, MasterCard, and Discover cards, the 3-digit CVV number is printed on the back of the card immediately after the card's account number. On American Express cards, the 4-digit CVV number is printed on the front of the card above the card account number.


Why was my order rejected?
The most common reasons are an error in the credit card information that the customer provides, and/or that you live in a state where alcohol restrictions prevent us from shipping. It is also possible that your credit card company declined your payment.


Returns

OUR GUARANTEE:  We guarantee that you will be satisfied with the condition of your order.  If your product is damaged during shipping, please contact us at dave@liquorama.net and file a claim with the shipping company. There are no refunds, returns or exchanges of wines or spirits. Once the product has been shipped, the sale is final.


What do I do if my shipment is damaged?
We use state-of-the-art shipping materials to minimize damaged shipments and improve customer experience. However, accidents can happen. If your product is damaged during shipping, please file a claim with the shipping company. There are no refunds, returns or exchanges of wines or spirits. Once the product has been shipped, the sale is final.


Contact us

How can I reach Customer Service via email?
You can us directly at dave@liquorama.net. A customer service representative will get back to you within 1 business day.